Catholic Charities of Northeast Kansas
  • 28-Aug-2017 to 27-Oct-2017 (CST)
  • Turnstyles-87th Street & Olathe
  • Overland Park, KS, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, Life & Disability, Paid Sick, Vacation,and Holidays


Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by the Catholic Social Teachings.  Provide oversight of all aspects of the sales floor, including quality control of all product; inventory control; handling customer issues/needs and managing staff and volunteers (i.e., court ordered community service, school service hour volunteers, and our regular volunteers) to achieve program and revenue objectives.  The Assistant Store Manager will support the Store Manager in generating sales and profitability through merchandising, inventory and expense control, staff and volunteer management, and managing operating costs. EEO



  • Ensure that each customer receives superior service.
  • Accountable for timely opening and closing of the store, including the daily close-out of cash registers and daily deposits.
  • Act as lead for tour groups and ensure appropriate staffing/coverage in the store while leading these tours.
  • Ensure all staff and volunteers are oriented to CCNEK and TurnStyles; accountable for the training, orientation and supervision of court ordered community service volunteers, school service hour volunteers, and regular volunteers working in the store.
  • Ensure appropriate merchandise quality, stock levels and presentations on the sales floor; ensure sales floor is adequately stocked with priced merchandise; ensure consistent pricing across both TurnStyles store locations (i.e., use the pricing list as approved by the store manager).  Provide daily, weekly, monthly, and annual sales data to the donation and processing and the Store Manager so that these functions are able to supply the store with appropriate merchandise based on previous sale trends.
  • Keep sales floor area and all work areas clean and safe for customers, staff, volunteers, and others.
  • Evaluates and provide guidance regarding customer, volunteer, staff, or community partner issues or concerns that may arise.
  • Coordinate, market, advertise, and oversee the implementation of special sales events to ensure they are conducted at the store.
  • Work with the Store Manager on operational planning and budgeting for the store.  Ensure goals are achieved in the store and within budget.
  • Ensure the evaluation of staff and volunteer performance.
  • Effectively manage the conflict, complaint, and resolution process.
  • Recruit, hire and develop a high performing team of professionals and volunteers, and ensure all are trained appropriately for their job, to ensure effective, efficient, and high quality merchandising, production, and guest service.  Ensure maximum utilization of resources.  Promote a positive work environment.
  • Ensure coordination/collaboration with other TurnStyles store operations and CCNEK departments and programs.  Volunteer in agency programs (outside of TurnStyles) to increase knowledge about all programs/services offered by the agency, which will enhance ability for coordination and collaboration across the agency.
  • Support agency policies, goals and objectives by establishing aligned performance goals within TurnStyles.  Facilitate appropriate communication sharing identified needs and potential solutions.  Promote self-development and professionalism.
  • Assist the Store Manager with other duties as assigned.  Act as Store Manager when assigned to do so during absences (i.e., vacation, sick, floating holidays, etc.).


 Job Requirements

  • Demonstrate a passion for the mission of CCNEK as guided by the Catholic Social Teachings.
  • Must be willing to live by the agency's values, where we are called to show Love, Joy, Patience, Kindness, Faithfulness, and Self-Control.
  • High school education or equivalent GED required; Associate's or Bachelor's degree preferred.
  • Two years of retail or thrift store management experience is required; proven organizational and communication skills a must; solid knowledge of retail/thrift store operations.
  • A minimum of one year prior experience supervising staff and volunteers is required.
  • Proficient computer knowledge and prior experience using point-of-sale (POS) systems. Must be able to process information and merchandise through the POS/computer/cash register system; ability to generate reports, analyze and report data.  Proficient with other computer/software including payroll processing, Word, Outlook, and Excel.
  • Must be good at multi-tasking and managing projects, staff, and volunteers.
  • Must be able to communicate in a clear, concise and understandable manner with all customers and associates.
  • Must be able to accurately count money and make bank deposits as needed.
  • Must be available Monday through Saturday from 8:00 am to 7:00 pm (store hours 10:00 am to 6:00 pm) in order to complete all work associated with this position, including the timely opening of the store when scheduled and/or the completion of all closing tasks when scheduled.
  • Must be able to work extended store hours (i.e., before 10:00 am or after 6:00 pm), if there is occasion to do so.
  • Must be available to work in all TurnStyles store locations.
  • Must be able to stand and exert well-paced mobility for up to 9 hours in length.
  • Must have the ability to bend, squat, and stretch to fulfill tasks.
  • Must have the able to bend and lift 25 pounds without assistance.
  • Must be able to stand for up to 9 hours in length.
  • Must be trained in all areas of store operations to help support other areas of the store as needed.
  • Must have a valid driver's license (driving between store locations) and pass the pre-employment screening process.



  • Will be required to lift up to 25 pounds on a repeated basis; able to stand for long periods of time; may also be required to stoop, kneel, crouch or crawl.
  • Must be able to stand and exert well-paced mobility for up to 9 hours in length.
  • Must be able to bend, squat, and stretch to fulfill tasks.




  • Customer feedback.
  • Volunteer feedback.
  • Staff feedback; culture (or environment) of TurnStyles as perceived by staff, volunteers, customers, etc. Facilitate the culture of Fish!
  • Meet or exceed revenue and gross margin goals as set at beginning of fiscal year.
  • Provide sales data to production/marketing.
  • Supervise cash management ensuring timely reporting gets to Accounting.
  • Sales floor area kept clean and safe, based on feedback received from Store Manager audits.



Catholic Charities of Northeast Kansas
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